Tuesday, April 15, 2008

Customer Service

I recently received an account statement by post from a financial institution. There was a slight spelling mistake in my email id in the statement i.e axyz@abc.com was written as bxyz@abc.com. I called the toll free customer service number and was told to courier a letter with my signature and the correct email id. I was told that this was the only way out since they needed to tally my signature with the application form.

Suddenly, I thought of sending an email to the customer service and accordingly did that. Within two hours, I received an email from them saying that they have updated my correct email address in their records.. I had just asked them to correct the email address which was promptly done without asking for my signature. But then why was I told to send a signed letter to their postal address while speaking over the phone??

7 comments:

Swati said...

Good Question :)

Asha said...

Don't get me started on the contradictory and illogical customer service responses.
Long back when MC was abroad, I called up some bank to get a clarification on one of MC's credit card statements. I told them that I was MC's wife. The response was that details could be given out only if MC called in person. What if I had one of my male friends call them??? Would they have known that it's not MC?

Maggie said...

Tagged!

Aditi's Album said...

Its very irritating and I find such behavior mostly among Indian institutions. I wouldn't say that delaing with the local ones is a breeze, but asking for a signature nad asking for postal proof to be sentis extremely frustrating especially when you've found an easier way to get things sorted out.

Noodlehead said...

my pet peeve - customer service operatives! i think you shud always expect the unexpected from them.

Aryan said...

As noodlehead said..you can expect unexpected from them...
AM

Ideasmoney said...

I had the same problem once. I told them that they had to correct the mail id because , they were the ones who wrongly typed it from my written application.Still they insisted on a letter.
From,then on I have been following the email route.